Quality Manager

Develop and implement quality control and assurance procedures to ensure that products and services meet established quality standards, specifications, and regulatory requirements.

Establish and maintain quality documentation, including quality manuals, procedures, and work instructions.

Monitor and evaluate the effectiveness of quality assurance processes and make necessary adjustments to ensure consistent quality.

Identify areas for quality improvement and develop strategies to enhance product and service quality across the organisation.

Lead cross-functional quality improvement projects, applying methodologies such as Six Sigma, Lean, or other relevant approaches.

Collaborate with teams to implement best practices and process enhancements that drive continuous quality improvement.

Ensure compliance with industry-specific quality standards, regulations, and certifications relevant to the organisation's products and services.

Stay informed about changes in regulations and standards, and update quality processes accordingly.

Prepare for and participate in external audits and regulatory inspections related to quality. 

Collect and analyse quality data, identifying trends and areas of concern, and generating reports for senior management.

Use data-driven insights to make informed decisions and recommendations for quality improvements.

Collaborate with the procurement team to establish and maintain supplier quality standards and expectations.

Conduct supplier audits and assessments to ensure that suppliers meet quality requirements.

Provide training and guidance to employees at various levels on quality standards, processes, and best practices.

Collaborate with product development, manufacturing, engineering, and other departments to ensure that quality considerations are integrated into all stages of the product life cycle.

Work closely with customer support teams to address and resolve quality-related customer

Bachelor's degree in a relevant field such as Quality Management, Engineering, or a related discipline. A relevant professional qualification (e.g., CQM, CQE) is advantageous.

Proven experience (typically 5+ years) in quality management or a related role within a relevant industry.

Strong understanding of quality standards, regulations, and methodologies (ISO 9001, ISO 13485, etc.).

Experience in implementing and leading quality improvement initiatives.

Proficiency in data analysis tools and quality management software.

Excellent communication, interpersonal, and leadership skills.

Strong problem-solving abilities and attention to detail.

Ability to work independently and collaboratively within cross-functional teams.

Familiarity with relevant regulatory bodies and requirements.